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Forum Discussion
Not receiving the 6 digit verification code to access the account.
Hello everyone,
We have a paid subscription through one of our work email accounts, whose email was shut down. We soon realized that the account needs to stay active for us to recieve the code t...
Megan
Dropbox Staff
Dropbox StaffHi SalematWork, I hope you're doing well!
Could you try adding no-reply@dropbox.com to your inbox in order to see if you can receive the email when attempting to sign in again?
If not, then I'd be more than happy to open a ticket on my end for you.
Keep me posted!
Hello Meghan, I tried that, but to no avail. I tried adding no-reply@dropbox.com to the inbox and also attempted sending an email out to it. Then tried recieving the verification code. The email with code never came through. I did also tried resetting the password hoping that would generate an email. But it didnt.
I don't need a password reset, but I do need the code to get through into the account.
Let me know if you need anything else from our side to open a ticket.
- Megan
No worries, I got it SalematWork!
I just sent an email to your Community-linked email address, and I'll see you there!
I did receive a notice saying you mentioned me here, but I don't see any other email. Am I supposed to be receiving a separate email? Just checked JUNK/SPAM too. Nothing yet.
Never mind. I see it now. Thank you. Just responded.
