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796973635's avatar
796973635
New member | Level 2
4 years ago

My account was deleted after being removed from Business team

A couple weeks ago someone from another company invited me to their Dropbox Business Team. I clicked on the link, but I didn't realize it was going to add me to their group so I contacted Dropbox abo...
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  • Rich's avatar
    Rich
    4 years ago
    796973635 wrote:

    ... was told to have the Team Admin follow steps to change my account to a basic account. I sent the Team Admin (person from another company) the instructions and I got an email saying my account was deleted.

    If your account was deleted, then the team admin removed you from the team without following the steps to convert your account back to an individual account. Only the team admin will be able to restore your account, but they only have seven days to do it from the date of deletion before the account can no longer be restored. Once your account has been restored, the team admin will need to convert it.

     

    Please note that Dropbox cannot recover your account in this situation. Only the team admin will be able to do it.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
Hey 796973635, I hope you're doing well!

Can you explain if you receive any errors when trying to access your Dropbox account? 

If you have any ticket number reference from contacting our Support team, feel free sending it over. 

Keep me posted!
796973635's avatar
796973635
New member | Level 2
4 years ago

My ticket # is 12370869

 

I deleted my other message because I got a response through Twitter that didn't resolve my issue and I was expecting the same response.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 years ago

    Has your account been deleted due to inactivity 796973635 ? If so its not recoverable I'm afraid. 

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