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tah1's avatar
tah1
Explorer | Level 4
2 years ago

I want to delete my business account, but I don't have access to the email to login

I have a dropbox business account but never used it since the last 2 years. I cannot delete the account because the email is no longer valid. Any suggestion?

Account Access
Security
  • Hannah's avatar
    Hannah
    2 years ago

    Hey tah1, thanks for reaching out.

     

    I'm afraid that if you cannot login and access your account, you won't be able to delete it.

     

    If it's a Business account, though, we should be able to help you cancel your subscription, so you don't get charged any more.

     

    As this involves sensitive account information, we will need to discuss over email. Could I send you an email to look into that?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey tah1, thanks for reaching out.

     

    I'm afraid that if you cannot login and access your account, you won't be able to delete it.

     

    If it's a Business account, though, we should be able to help you cancel your subscription, so you don't get charged any more.

     

    As this involves sensitive account information, we will need to discuss over email. Could I send you an email to look into that?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks, tah1, I just sent you an email, so make sure to get back to me, when you have a moment.

         

        Cheers!

    • sam92's avatar
      sam92
      Explorer | Level 3
      2 years ago

      I have the same issue. Can I have help with that

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi sam92, thanks for posting here today! 

         

        Just to clarify here, do you wish to cancel the plan linked to an account that you no longer have access to? Or do you wish to delete the account entirely? 

         

        Keep me posted!

  • tah1's avatar
    tah1
    Explorer | Level 4
    2 years ago

    How to delete account without log in. I cannot log in because the email is no longer exist

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