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mosi3311's avatar
mosi3311
Explorer | Level 3
3 years ago

I lost my phone, therefore I can't log into my old Dropbox account

hello i lost my phone so thats why i cant login my old account and i also trying to login after 2 or 3 years i have email paswrd but when i am logging in they said we sent a code on your email or lin...
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Bayu26's avatar
Bayu26
New member | Level 2
I can't log in to my account, I've lost my mobile number and I've changed phones, and I don't have a backup code number. How can I log back in when I'm being asked for two-factor verification. Please help me
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Bayu26 wrote:
I can't log in to my account, I've lost my mobile number and I've changed phones, and I don't have a backup code number. How can I log back in when I'm being asked for two-factor verification. Please help me

Unfortunately, if you no longer have access to your phone to receive the two-factor verification code and you no longer have your backup codes, it wouldn't be possible to sign in to the account unless you have another active device already signed in to receive the code.

 

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