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mosi3311's avatar
mosi3311
Explorer | Level 3
3 years ago

I lost my phone, therefore I can't log into my old Dropbox account

hello i lost my phone so thats why i cant login my old account and i also trying to login after 2 or 3 years i have email paswrd but when i am logging in they said we sent a code on your email or lin...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey mosi3311, thanks for reaching out to us about this, and sorry to hear that you're having trouble.

 

Could you let me know the precise message you get, when you try to log into your account? Feel free to send a few screenshots my way too (just make sure none of your personal info is shown there). 

 

Also, if I understand correctly, you still have access to the email address linked to the account, right?

 

Let me know more! 

mosi3311's avatar
mosi3311
Explorer | Level 3
3 years ago
i sent an email there you sent me the mail and i sent my email address.. plz check
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Sorry to jump in here, mosi3311, but where did you send your email?

     

    Did you contact our support team and open a support ticket? If so, can you send us the ticket number, so we can look it up in our system?

    • mosi3311's avatar
      mosi3311
      Explorer | Level 3
      3 years ago

      oh sorry i reply that email where dropbox tagged me.. now i received failure email.. my old account email is  [email removed as per Community Guidelines] )when i login they said we sent 6 digit code to your account but i oped the email there was no code or email i tried too much time but no response plz help me

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey mosi3311, my apologies but it's not entirely clear to me if you contacted our Support about this or not. 

         

        Could you clarify? If you haven't would it be okay for me to reach out via email, in order for us to have a closer look? 

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