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Forum Discussion
Downgrading from Dropbox Business to Dropbox Basic doesn't allow me to use Dropbox anymore
Hello, I write here about my problem with the hope somebody can help me.
I always used Dropbox Basic with 2GB storage.
With the same Dropbox profile I upgraded to Dropbox Business for me and my team in the office 4 years ago (6 persons in total).
This month I stopped Dropbox Business since we started to use a physical storage in the office – before downgrading I deleted all the files from my Dropbox Business.
Now I thought I could keep using my Dropbox Basic with 2GB storage but all the files I deleted are still in the bin and I can’t permanently deleted them.
Somehow it’s written that I am still using 53GB of space but I can’t get rid of these files because I have no authorization anymore. I guess these files will remain in the bin for few months and probably they block my Dropbox Basic storage.
Should I open a new Dropbox Basic account with another mail? Or is there a possibility to solve my issue?
With Dropbox Basic I can’t even get in contact with the support and somehow I’m stucked...
I am very grateful for any help - thank you!
- Rich
Super User II
I guess these files will remain in the bin for few months and probably they block my Dropbox Basic storage.
If the files are appearing in your Deleted Files, then they're not taking up space in your account. The space from a deleted file is reclaimed immediately. It doesn't need to be permanently deleted.
Look at your space usage as shown on your Plan page. Take a screenshot and post it here. It should look like this:
Thank you so much - this was the problem!
