You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Sam37129's avatar
Sam37129
New member | Level 1
3 days ago

Downgrading from Dropbox Business to Dropbox Basic doesn't allow me to use Dropbox anymore

Hello, I write here about my problem with the hope somebody can help me. I always used Dropbox Basic with 2GB storage. With the same Dropbox profile I upgraded to Dropbox Business for me and my t...
Business Admin
Dropbox Basic
dropbox business
  • Hannah's avatar
    Hannah
    3 days ago

    Hey Sam37129, is it possible that your team is in what we call a locked state after the downgrade?

    See here for more info.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Sam37129, is it possible that your team is in what we call a locked state after the downgrade?

See here for more info.

Sam37129's avatar
Sam37129
New member | Level 1
3 days ago

Thank you so much - this was the problem!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!