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Forum Discussion
Terafuji
2 months agoExplorer | Level 3
Account was "Deleted" but cannot create a new account with same email address
Good afternoon! I am new to the forums and currently using a second account to try and get my primary account back. I've opened a support ticket to try and resolve this issue last month. In the o...
Terafuji
Explorer | Level 3
Absolutely, Walter! The ticket ID is: 24138730. It also looks like when I responded to the ticket via email, it created two additional IDs: 24291460 and 24291414, though they should be identical.
As for the error, I am receiving the following:
If it helps, the URL that I am on during this error is: dropbox.com/register.
Navigating to dropbox.com and selecting "sign-in" is giving the same error, though I do understand why sign in will give the error since they told me my account was deleted.
Walter
2 months agoDropbox Staff
Thanks for the ticket numbers and the screenshot too Terafuji - much appreciated.
I was able to locate them in our system and I can see that they're all closed now.
May I open a new one on your behalf using the email address that's linked to your profile here, on our Community to investigate further?
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