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Lost in tech's avatar
Lost in tech
Helpful | Level 6
10 months ago

Windows 11 - Screenshots saving to dropbox but no longer to my screenshot folder after lappy crashed

Newbie here.  My dearest  tech gal friend Karen (BFF too genetic)  who used to help me through these dilemmas passed during Covid but I do try to carry on as she taught me. Learning and searching an...
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Windows
  • Lost in tech's avatar
    Lost in tech
    10 months ago

    So it has been close to a week since I asked my question and well over two weeks trying to solve this issue including on my own, all to no avail.
    Then 
    Yesterday My lappy says it need to shut down and reboot to correct an issue.
    I'm thinking oh lordy it's going into it's death throes! 
    I agree to restart and it turns off and I go do chores and some of the dozens of things I needed to be doing . . .
    It's probably an hour when I come back and attempt to log in.
    Everything goes perfectly smoothly  . . Out of curiosity I take a screen shot. Surprise of surprise!  Screenshot is exactly where it is supposed to be! Not sure how it got all corrected but I'm very happy to be back up to my version of normal! 
    Thank you folks for input and help! 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Lost in tech, thanks for bringing this to our attention.

 

Could you confirm that in the Dropbox desktop application preferences, the option for backing up screenshots is enabled?

 

This will help me to assist further!

Lost in tech's avatar
Lost in tech
Helpful | Level 6
10 months ago

OK I'm back to square one
I found also that my preferences were not behind a gear or tools but behind my profile pic.
Checked out preferences and if I didn't have it before, yes I now have the screenshots checked 
Since uninstalling and reinstalling my recent screenshots are going back to Drive C videos / captures

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey Lost in tech - sorry to jump in here, but I just wanted to clarify, is the issue sorted for you now or are you still struggling?

     

    If it's the latter, could you turn off the option to share your screenshots with Dropbox via the app's preferences under the Backups tab and re-enable it? 

    • Lost in tech's avatar
      Lost in tech
      Helpful | Level 6
      10 months ago

      Yep still struggling here 
      And I will certainly try this as it's a pretty simple try 
      Thank you for suggestion 

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