We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

bi3mw's avatar
bi3mw
Helpful | Level 6
2 years ago

The web page does not open when one click on the icon.

Hello, I have the problem as described. The Dropbox web page does not open when clicking on the icon at the top of the desktop menu bar ( selection option ).   My browser: Firefox 115.2.1esr (64...
Desktop
Linux
Web
  • bi3mw's avatar
    bi3mw
    2 years ago

    I have changed the default browser to Google Chrome as a test. With this setting, Dropbox works. So there seems to be a problem with Firefox ESR.

bi3mw's avatar
bi3mw
Helpful | Level 6

Yes, I mean the pop-up menu ( Dropbox start Website / German ). Nothing happens when I click on it.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi bi3mw! Can you send a screenshot of the exact icon you’re clicking at, so that we may have a visual? 

 

Besides that, are you having any issues when accessing the Dropbox website directly from your Firefox browser (without going through the desktop app first)?

  • bi3mw's avatar
    bi3mw
    Helpful | Level 6
    2 years ago

     

    If I type the address of Dropbox directly into the address bar of the browser I can access Dropbox.

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi bi3mw, what is your default browser on your machine? If you have the browser open in general, and then click the link in the Dropbox icon, does the Dropbox site load?

      • bi3mw's avatar
        bi3mw
        Helpful | Level 6
        2 years ago

        My default browser is: Firefox 115.2.1esr (64-bit)

        No, nothing happens even if the browser is already open.

         

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!