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bi3mw's avatar
bi3mw
Helpful | Level 6
2 years ago

The web page does not open when one click on the icon.

Hello, I have the problem as described. The Dropbox web page does not open when clicking on the icon at the top of the desktop menu bar ( selection option ).   My browser: Firefox 115.2.1esr (64...
Desktop
Linux
Web
  • bi3mw's avatar
    bi3mw
    2 years ago

    I have changed the default browser to Google Chrome as a test. With this setting, Dropbox works. So there seems to be a problem with Firefox ESR.

Mark's avatar
Mark
Icon for Super User II rankSuper User II

Which icon?

 

It wouldnt usually open when you click on Dropbox (that opens a pop up menu), you need to then click on the browser icon for a web page to appear. 

bi3mw's avatar
bi3mw
Helpful | Level 6
2 years ago

Yes, I mean the pop-up menu ( Dropbox start Website / German ). Nothing happens when I click on it.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi bi3mw! Can you send a screenshot of the exact icon you’re clicking at, so that we may have a visual? 

     

    Besides that, are you having any issues when accessing the Dropbox website directly from your Firefox browser (without going through the desktop app first)?

    • bi3mw's avatar
      bi3mw
      Helpful | Level 6
      2 years ago

       

      If I type the address of Dropbox directly into the address bar of the browser I can access Dropbox.

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi bi3mw, what is your default browser on your machine? If you have the browser open in general, and then click the link in the Dropbox icon, does the Dropbox site load?

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