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frnkc-6's avatar
frnkc-6
Helpful | Level 6
9 months ago

Persistent Dropbox pop-up notifications about files being online-only on Win11

My Win11 Dropbox continues to hammer me with Popups that say: 

"Sync Status  These files are online-only. To Open them, first move them into your Drop box folder."

I traced some of these files to my \Dropbox\dropbox.cache folder.  I deleted it. 

The Popups just kept Popping. 

 

I deleted Dropbox App on Win11 and Reinstalled it.   That did not help. 

The Popups just kept Popping. 

 

I cloned my Dropbox folder to my OneDrive ... it continues always say it is uploading 89 files. 

It makes no progress uploading the 89 Files. 

The Dropbox Popups Just Keep Popping.  

Is there a fix?   Thank you ....

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hi there, frnkc-6, thanks for bringing this to our attention.

     

    Which version of the Dropbox app do you currently have installed?

     

    You can see that by hovering over the Dropbox icon in your system tray.

     

    Keep me posted and we'll go from there.

    • frnkc-6's avatar
      frnkc-6
      Helpful | Level 6
      I'm using Dropbox version 2.38.165 on my current / clean Win11 PC. 
      My PC is vanilla.  The only unsual thing I do is clone Dropbox from time 
      to time as a subdirectory in my MS OpenDrive so I can see it any ANY device. 
       
      As soon as I boot and log on, the Dropbox Popups start to Pop Up.  Bing!@!!!
      Incessantly.  Interminably.  Inexorably.  Insanely. 
       
      Sync status
      These files are online-only. 
      To Open them, first move them into your Dropbox folder.
       
      The only relieve I have is to go Task Manager and END all things Dropbox. 
      Clearing the cache & Deleting Dropbox+Reinstalling Dropbox didn't help. 
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Hi from me too, frnkc-6! Can you please hover over the Dropbox icon in your system tray and send me a screenshot of what appears there? 

         

        I’d also like one more screenshot of the pop-up message you keep getting, so that I can investigate further.

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