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Forum Discussion
My laptop doesn't show up in my connected devices list, even though it's syncing files
Having trouble with dropbox not seeing a device. As in, if you go to settings and then click Security - you scroll down and it shows your device list and the devices that have been removed from list....
Hannah
Dropbox Staff
Dropbox StaffHey annml, thanks for reaching out to us.
This is a quite strange issue indeed, but let's see what we can find.
Just to confirm, is the Dropbox app linked to the same Dropbox account as your browser?
You'll find the email address of the linked account in the "account" tab in your Dropbox preferences.
Also, if you go to the "backups" tab in the preferences, do you see an option to enable backup?
If not, what do you see instead?
Let me know and we'll go from there.
Hi Hannah - thanks so much for replying!
-- Yes same account on browser vs app
-- When I look at preferences, I see "This PC" and then to the far right I see "manage backups". If I click on that, I eventually get to a "get started" button -- clicking that brings me to a window where I can "choose files" and I can select "more". When I go to select the files, it lists the name of my old desktop. I don't have an option to select files from the new laptop I'm on.
-- I don't see "enable backup" anywhere.
-- And just checked again on browser -- if I click Security and scroll down, it sees only my phone and my old PC
-- Also tried a suggestion from my phone's dropbox app - it said go to dropbox.com/connect. I tried that using the laptop that I want to connect to but it was still not listed in devices after I tried that
Thanks!
- Hannah
Thanks for the update, annml, can you test something for me?
Add a test file to your Dropbox folder, allow it to sync and then go to your account online and check the version history.
It should show you the name of the device the file was added from, so let me know what you see there.
It was the same result as my prior test -- it uploads from new laptop and I can immediately see it online and on my phone, so I know it's working. The version history said "desktop" and when I hovered over that it said "annml" which is the name of my laptop. It's so strange. Another oddity is that I don't see any dropbox icons next to my dropbox files on laptop. Yet, it appears to be working.
Sorry to have so many issues but here's another thing. When I click backup button, it goes to the folder selection window -- but when I expand those options there is no option for me to choose to backup Dropbox, it's not one of the selections. I'm so confused.
Also not even sure the dropbox for desktop ever really installed. I've installed it several times but nothing looks like the screenshot tutorials. The 2 things I have available are the dropbox file explorer and the icon found in the tray. Is that normal?
