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mark_urq's avatar
mark_urq
Explorer | Level 3
3 years ago

Connected devices

I have a Basic Subscription as I am now retired.  I have Dropbox on my surface pro and PC and until recently had the app on my iPhone and iPad but on trying to access the ap on my iPad I got a message saying I had too many devices connected and I would need to upgrade my subscription.  I subsequently deleted the app from my iPhone which means I now only have the three devices connected.  But I still can't sign in on my iPad as I am still getting the message about exceeding my plan's device limit?

 

Thanks for any assistance

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Mobile
  • Здравко's avatar
    Здравко
    3 years ago
    mark_urq wrote:

    ...

    I deleted the app from my iPad then reinstalled it then tried to sign in using my username and password but again got the same message re too many devices?

    Hi mark_urq,

    Take in mind that when you delete Dropbox application from any device, it doesn't mean that established connection on that device drops automatically. 🙂 Most probably that's what confuses you. Before delete/uninstall the application you need to unlink it. 😉 Something that seems you skipped.

    You still can disconnect any connected application using device list here (the name is a bit confusing - not devices actually, but connections/links list). Take in mind to make a third connection, you need to have at most 2 existing (otherwise the new one gonna become fourth and that's why rejected).

    Hope this helps.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Hi mark_urq 

     

    Have you also deleted the old iPad connection? If you are reinstalling its possible its trying to set a new connection up rather than using the old one already there.

    • mark_urq's avatar
      mark_urq
      Explorer | Level 3
      3 years ago

      Thanks Mark for the quick response.

      I deleted the app from my iPad then reinstalled it then tried to sign in using my username and password but again got the same message re too many devices?

      • Здравко's avatar
        Здравко
        Legendary | Level 20
        3 years ago
        mark_urq wrote:

        ...

        I deleted the app from my iPad then reinstalled it then tried to sign in using my username and password but again got the same message re too many devices?

        Hi mark_urq,

        Take in mind that when you delete Dropbox application from any device, it doesn't mean that established connection on that device drops automatically. 🙂 Most probably that's what confuses you. Before delete/uninstall the application you need to unlink it. 😉 Something that seems you skipped.

        You still can disconnect any connected application using device list here (the name is a bit confusing - not devices actually, but connections/links list). Take in mind to make a third connection, you need to have at most 2 existing (otherwise the new one gonna become fourth and that's why rejected).

        Hope this helps.

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