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Forum Discussion

x184926's avatar
x184926
Explorer | Level 3
3 years ago

Missing sync option (smart sync)

Where do i actually find the **bleep** smart sync, I either have to download and then sync or went to the website to access the file. With all the youtube guide I watched none of the preferences opti...
Desktop
Sync
Windows
  • Hannah's avatar
    Hannah
    3 years ago

    Hey x184926, can you go to the general tab in your account settings and make sure the 'Dropbox system extension' is enabled?

x184926's avatar
x184926
Explorer | Level 3

I have already reinstall many time, that doesn't do jack

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey x184926, can you go to the general tab in your account settings and make sure the 'Dropbox system extension' is enabled?

  • x184926's avatar
    x184926
    Explorer | Level 3
    3 years ago

    It wasn't enable, what happen after I enable it?

    Nothing change in my Preferences setting

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    That's good, now we know what the issue was.

     

    Can you please enable it? Then close the Dropbox app and then relaunch it, to see if you will get the option to make a file online-only again.

  • x184926's avatar
    x184926
    Explorer | Level 3
    3 years ago

    Finally, now this can use as a references to show how hard to fix a simple problem but the option aren't shows in the app UI obviously. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Happy to see that this is resolved, x184926.

     

    Thanks for your feedback and if you have any other issues, let me know.

     

    Have a great week ahead!

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