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Forum Discussion
1502646
2 years agoExplorer | Level 4
Dropbox for windows crashes after launch
Hello!
I tried reinstalling dropbox, tried advanced reinstalling.
This does not help.
I try load Dropbox 178.4.4811 Offline Installer.x64.exe - not help
Hello!
I tried reinstalling dropb...
- 2 years ago
Try installing an older stable version (Stable Build 178.4.4811 works for me).
Myself and a few others have started having issues with the latest version of Dropbox. You can see a few complaints about this on the latest stable build https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Stable-Build-179-4-4917/td-p/701574.
The issue after this will be that Dropbox eventually will auto-update to the problematic version.
Walter
Dropbox Staff
Hi there 1502646, sorry to hear about this.
Can you clarify your device's exact OS version for us please?
If you're running an antivirus or firewall or even a VPN/proxy on your computer, could you try disabling them temporarily and try again?
Let us know of any updates!
1502646
2 years agoExplorer | Level 4
It runs 1 time after an extended reinstall and runs until the computer is turned off. It is worth turning off / on the computer and I again see a crash dump at startup Dropbox
- Nancy2 years agoDropbox Staff
Hey 1502646! Is it alright if we log a ticket for you then, and check this internally?
- 15026462 years agoExplorer | Level 4
ok
- Jay2 years agoDropbox Staff
Hi Massimotx, just to confirm, are you getting the exact same error message, or another one? A screenshot would help greatly.
- 15026462 years agoExplorer | Level 4
no error message in dropbox.exe
no errors in windows log
Only crash reports .dmp in C:\Users\***\AppData\Local\Dropbox\Crashpad\reports\
- Massimotx2 years agoExplorer | Level 4
for about a week now the dropbox app for windows hasn't worked, i noticed it didn't launch when i started windows, trying to launch it didn't work, so i tried reinstalling it, it worked for a few minutes and then it closed for alone, (Windows 10 pro, already closed firewall and antivirus)
I tried to completely uninstall Dropbox, clean the PC and the registry, and then reinstall with the installer taken from the site on Monday (v1.3.761.1)
Dropbox started, I put my account it started synchronizing files and after a few minutes it closed by itself without error messages (All this with antivirus disabled)
On the PC with this problem I have Windows 10 pro updated to the latest version, on dropbox I have about 14GB used for 38749 files
while on the laptop with Windows 11 it still worksI reinstalled the Dropbox app
I just had time to read the version which then closed (less than 30 seconds)
the version is 178.4.4811
I don't use VPN or proxy, I use Zonalarm Firewall/Antivirus which I have been using for several years, however I also tried to redo everything with the antivirus/firewall disabled I have no blocks from the IPS, on the laptop connected to the same network (same ISP) Dropbox works
I also read that I'm not the only one to have this problem, until about 10 days ago it worked perfectly, I don't know if the problem coincided with some Microsoft update, but I haven't installed new software or made any changes in these 10 days
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