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Forum Discussion
1502646
2 years agoExplorer | Level 4
Dropbox for windows crashes after launch
Hello!
I tried reinstalling dropbox, tried advanced reinstalling.
This does not help.
I try load Dropbox 178.4.4811 Offline Installer.x64.exe - not help
Hello!
I tried reinstalling dropb...
- 2 years ago
Try installing an older stable version (Stable Build 178.4.4811 works for me).
Myself and a few others have started having issues with the latest version of Dropbox. You can see a few complaints about this on the latest stable build https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Stable-Build-179-4-4917/td-p/701574.
The issue after this will be that Dropbox eventually will auto-update to the problematic version.
Walter
2 years agoDropbox Staff
Hi there 1502646, sorry to hear about this.
Can you clarify your device's exact OS version for us please?
If you're running an antivirus or firewall or even a VPN/proxy on your computer, could you try disabling them temporarily and try again?
Let us know of any updates!
- 15026462 years agoExplorer | Level 4
Windows 10.
I disabled my antivirus, but Dropbox still doesn't work (and the antivirus didn't interfere with it work before the crash).
I don't use vpn.
Dropbox was added to the built-in Windows Firewall a long time ago (long before it crashed) - 15026462 years agoExplorer | Level 4
Windows 10.
I disabled my antivirus, but Dropbox still doesn't work (and the antivirus didn't interfere with it work before the crash).
I don't use vpn.
Dropbox was added to the built-in Windows Firewall a long time ago (long before it crashed) - 15026462 years agoExplorer | Level 4
It runs 1 time after an extended reinstall and runs until the computer is turned off. It is worth turning off / on the computer and I again see a crash dump at startup Dropbox
- Nancy2 years agoDropbox Staff
Hey 1502646! Is it alright if we log a ticket for you then, and check this internally?
- 15026462 years agoExplorer | Level 4
ok
- Jay2 years agoDropbox Staff
Hi Massimotx, just to confirm, are you getting the exact same error message, or another one? A screenshot would help greatly.
- 15026462 years agoExplorer | Level 4
no error message in dropbox.exe
no errors in windows log
Only crash reports .dmp in C:\Users\***\AppData\Local\Dropbox\Crashpad\reports\
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