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HVS's avatar
HVS
Helpful | Level 5
2 years ago

Contact Dropbox Support discontinued?

For more than one week now, I am trying to speak to a "living person" from Dropbox support, and, although advertised on the website, no matter what day, what time, and which language, the "pop-up" answer is always the same: 

"There are currently no agents available to answer your request please leave a message and we will get back to you..."

That is, obviously, not a proper way of doing business and I wonder what is occurring with Dropbox: - Does the Management know this? Does the Community know this?

What is the solution (if any) then? Just wait and see...?

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  • Walter's avatar
    Walter
    2 years ago

    Hey HVS, sorry to hear you're having issues with this.

     

    Can you please try clearing your browser's cache or another browser and let us know if you're still having problems with getting in touch with our support team?

     

    Thanks!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey HVS, sorry to hear you're having issues with this.

     

    Can you please try clearing your browser's cache or another browser and let us know if you're still having problems with getting in touch with our support team?

     

    Thanks!

    • HVS's avatar
      HVS
      Helpful | Level 5
      2 years ago

      Thank you, Walter, I could not imagine that a "Clear Cache" action would address the problem, but IT DID.

      Grateful for your useful hint!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        No biggie HVS  - I'm glad to hear it's sorted now.

         

        See you around the Community and have a lovely week ahead! 

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