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Forum Discussion

B-K's avatar
B-K
Explorer | Level 3
27 days ago

Can't link work account, pop-up msg says already linked but it's not

On my desktop app, I used to have both my personal Dropbox account and my work account. The work account is no longer active (it's been over 1.5 years). And now I'm trying to link a new work account ...
Account Settings
Desktop
Dropbox Basic
Error Messages
Multiple Accounts
B-K's avatar
B-K
Explorer | Level 3

Hi DBX_Pedro, thanks for the suggestion. I signed out of my personal account only (as the other account doesn't show up anywhere), both on the webpage and the desktop app. I re-signed in with the personal one, and went to Settings > General > Link accounts, and still got the same error message. Is there another line of steps I should have followed?

I had also tried earlier to uninstall the desktop app and re-install it, and still didn't work.

DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
27 days ago

Thanks for getting back to us.

 

Would it be ok to contact you through the email linked to this account?  

  • B-K's avatar
    B-K
    Explorer | Level 3
    25 days ago

    Yes absolutely, thank you

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      25 days ago

      Hi B-K, I just sent you an email!

       

      I'll be happy to take it from there! 

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