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Forum Discussion

B-K's avatar
B-K
Explorer | Level 3
27 days ago

Can't link work account, pop-up msg says already linked but it's not

On my desktop app, I used to have both my personal Dropbox account and my work account. The work account is no longer active (it's been over 1.5 years). And now I'm trying to link a new work account ...
Account Settings
Desktop
Dropbox Basic
Error Messages
Multiple Accounts
DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager

Hi B-K, 

 

Thanks for reaching out. 

 

Could you start by signing out of both of the accounts in the app? If you go to the Dropbox icon and right click, then preferences, accounts, and sign out of both.

 

Can you then try and reconnect to the personal one and also add the new work one? 

 

Tell us how you are getting on after these steps.

B-K's avatar
B-K
Explorer | Level 3
27 days ago

Hi DBX_Pedro, thanks for the suggestion. I signed out of my personal account only (as the other account doesn't show up anywhere), both on the webpage and the desktop app. I re-signed in with the personal one, and went to Settings > General > Link accounts, and still got the same error message. Is there another line of steps I should have followed?

I had also tried earlier to uninstall the desktop app and re-install it, and still didn't work.

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    27 days ago

    Thanks for getting back to us.

     

    Would it be ok to contact you through the email linked to this account?  

    • B-K's avatar
      B-K
      Explorer | Level 3
      25 days ago

      Yes absolutely, thank you

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        25 days ago

        Hi B-K, I just sent you an email!

         

        I'll be happy to take it from there! 

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