We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Mungo5's avatar
Mungo5
New member | Level 2
7 years ago

Can't connect to Dropbox at all

Hi all - I was hoping someone could help. I cannot connect to Dropbox either by going to the website or by opening the desktop application. This seems to have happened after a windows update a few days ago. Dropbox says that I have no internet connection and that it can't connect.

1. I have tried using Chrome, Edge & Firefox in normal & 'incognito' modes but all won't connect.

2. I have booted up in to Safe Mode with networking but the problem is still there

3. Windows defenda firewall is switched off as we use Nod32. I have truned off the firewall in that application but the problem is still there

4. I have been using Dropbox on this PC for over 2 years with no previous issues

5. I have not installed any progarms recently

6. All updates including Anti Virus & windows are up to date

7. I have already spent 45 minutes on live chat to Dropbox but they could not help

8. When I open TOR I can connect to www.dropbox.com without a problem

9. There are no other issues with any other program connecting to the internet

10. I have restarted my router

11. I was advised to un-install & then re-install dropbox but the installer can't connect to the internet so the application won't re-install

I'm at a loss as to what to do :-(

Account Settings
Error Messages
Security
  • Rich's avatar
    Rich
    7 years ago

    Eliminate your router and plug the computer directly into the modem, assuming they're separate devices. If you have an ISP that gives you those crappy combined modem/router devices, then the neighbor or your in-laws will be a better and easier test.

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a question, feel free to Ask for help from the Community here.]

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      7 years ago
      If he can't even connect to the Dropbox website, the application version wouldn't matter. The fact that the website works when he opens TOR indicates a likely network issue. Something on the network is blocking all connections to Dropbox.

      Is this a corporate network? If so, you should contact your IT group to see if they're now blocking access to Dropbox. If you have the ability to, put the computer on a different (mobile hotspot would be a good test) and see if Dropbox is able to connect.
      • Mungo5's avatar
        Mungo5
        New member | Level 2
        7 years ago

        Rich - thanks for the reply. The computor in question is connected to a router at home. The one in the office works no problem. 

         

        I suppose I could ask our neighbour for their Wi-Fi password but I haven't tested the strength of their signal so I don't know if it would be strong enough. Failing that I could up sicks and take the entire thing to my in-laws a few miles away and connect to their router. 

         

        My gut feeling is that it is something to do with the PC and not the router. 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!