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Forum Discussion
Can't connect to Dropbox at all
Hi all - I was hoping someone could help. I cannot connect to Dropbox either by going to the website or by opening the desktop application. This seems to have happened after a windows update a few da...
Eliminate your router and plug the computer directly into the modem, assuming they're separate devices. If you have an ISP that gives you those crappy combined modem/router devices, then the neighbor or your in-laws will be a better and easier test.
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a question, feel free to Ask for help from the Community here.]
Norah
Dropbox Staff
Dropbox Staff- Rich
Super User II
If he can't even connect to the Dropbox website, the application version wouldn't matter. The fact that the website works when he opens TOR indicates a likely network issue. Something on the network is blocking all connections to Dropbox.
Is this a corporate network? If so, you should contact your IT group to see if they're now blocking access to Dropbox. If you have the ability to, put the computer on a different (mobile hotspot would be a good test) and see if Dropbox is able to connect.Rich - thanks for the reply. The computor in question is connected to a router at home. The one in the office works no problem.
I suppose I could ask our neighbour for their Wi-Fi password but I haven't tested the strength of their signal so I don't know if it would be strong enough. Failing that I could up sicks and take the entire thing to my in-laws a few miles away and connect to their router.
My gut feeling is that it is something to do with the PC and not the router.
- Rich
Eliminate your router and plug the computer directly into the modem, assuming they're separate devices. If you have an ISP that gives you those crappy combined modem/router devices, then the neighbor or your in-laws will be a better and easier test.
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a question, feel free to Ask for help from the Community here.]
