We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Can I reset my password without access to the email as I forgot it?
i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
I do not have access to my old email server, you say my password is expired, yet I have no way to update it to log in. I need to speak to a real person. Chat Bot is completely worthless on this issue. Is there anyway to actually talk to a live person?
- i have a big problem .. and unfortunately i can't talk to anyone about tech support. The situation is that my account is associated with an email that is no longer in function .. and I lost my password so I have no way to recover it since the confirmation email is sent to the email that does not. plus function. Also I have tried to find a way to contact the company and there is no option to chat with a real person. I do not know what to do
- Daphne
Dropbox Staff
Thanks for posting gabrielleduplessis!
Since you have a similar question, I've just moved your post here so please take a look at the info here.
Give me a shout if you have any questions!
- I dont have access to my email address and i also forgot my password - which means i cant reset password because emaill access is not there and i cant change email address because password is required. So i checked for answers and I got the following information from your website:If you can’t sign in, click I can’t recover my account using this page. Click Yes. Click Send notifications. Notifications will be sent to all the devices you're signed into.However, the option of click yes and click on notifications does not exist when i click on cant recover my account using this page.Any suggestions? It would be very helpful if they simpy sent an OTP (one time password) on the mobile device to which i am connected....
- Lusil
Hi there sudhirmenon and Baci92, thanks for checking in with us.
I moved your posts here, where other users have expressed a similar issue.
Have a look at what is mentioned, and let us know if you have any questions or trouble along the way.
Cheers!Hi,
i´ve got a question. Does anybody know, how to reset the own passwort?
My problem is, that i cant login in my old Mail and the phone number which is connected
with my accout is not up to date. I´ve got a new number. It sounds a little bit tricky.
Does anybody know, how to get the pw to login?
I need some help. There are some pictueres which are very important to me. Old memories you know.
Thanks a lot.
I don't have access to the email associated with a different account, but I also don't know the password. Is there a way for me to get access in order to update my email?
- LusilHey msfowler, thanks for reaching out.
I moved your post here, where others have expressed a similar issue.
If you have a linked device, you can try updating the password and email from there, as mentioned in this article.
However, if you're still having trouble, you can check out Walter's post for some additional info.
Hi,
So I have an dropbox account that I created a few years ago. I haven't used it until now, I know the email and password but dropbox says that my account security has expired and that I need to reset my password. Probably because I haven't used my account in a few years. The only problem is that I have deleted my gmail account some time ago and I cannot reset my password. I just want to download one video where my friends and I are gaming.- Mark
Super User II
Without access to the email or a device already logged in I'm afraid you cannot do anything to regain access.
Hello guys,
I lost my email account, I remember my password here and when i try to login it says that i cant login because my password is expired and they send me an email, but i cant have the email because i lost my email account. What can I do ? 😞
thank you!I am also locked out of my email account, it has been deleted so can't access my dropbox account. I have opened a new dropbox account with my new email. Is there anyway that would verify that the old account is mine. Can they be synced? I have so many pictures from when my kids were small on the old account and would like to recover.
How can you reset your password if you don't have access to the email account any more. I got a new phone and when it transferred and it didn't recover the password. My late husband set this up for me and I have no clue what the password is.
- Mark
You cant I'm afraid.
Use your old phone that is logged in to move everything to a new account
Hi Please HELP!
I cannot access my account because my user name is a closed email account. My password is expired but I cannot receive a reset link to the closed account. I had the account open a few days ago on my phone but I got a new phone and had to reinstall all of my apps. I have so many photos that I need to access but I don't know what to do. Please help!
- Mark
Without access to the email account there is nothing you can do I'm afraid.
Go to your old phone and create links to all of your files and then download them before putting them on a new account
Hi all, I don´t have access to the email account registered in Dropbox anymore. I remember the password, but as i I am trying to login from a new Laptop, Dropbox is sending me a 6 digit code that i can not read because I dont have access to the email. Any ideas how to recover my account? I dont have another email account or cell phone as recovery options registered in Dropbox.
Thanks in advanced.
- Mark
Without access to the email account there is no way to log on I'm afraid.
