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Krijo's avatar
Krijo
Explorer | Level 3
4 months ago

Can’t see my avatar or access my settings and profile

I have several Dropbox accounts. Most have the blue Dropbox avatar in the upper left corner, and my own profile and initials in the upper right corner. One account has a black Dropbox avatar, which I think means it is synching (which it is not, since I deleted the app on my computer so that it would stop). On this account I cannot see my avatar or profile. How can I access those?

Account Settings
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 months ago

    Hi Krijo 

    Where are you seeing this? The website or a computer or similar? 

     

    If its the website just log on to the account with the black avatar and log on there.

    • Krijo's avatar
      Krijo
      Explorer | Level 3
      4 months ago

      I’m looking at my account with my computer but on the website. I am already logged in, and I see all my files. But there is no avatar, no initials, and no settings or profile.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        4 months ago
        Krijo wrote:

        I’m looking at my account with my computer but on the website. I am already logged in, and I see all my files. But there is no avatar, no initials, and no settings or profile.

        You can only link 2 accounts together - one as a paid business account and then one more. So if you have more than that you cannot link additional ones. You would need to log in and out to see them separately. 

         

        And yes by all means send a screenshot 🙂

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