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ps-gfc's avatar
ps-gfc
Explorer | Level 4
2 years ago

Unauthorised credit card charge a year after use

Hi, there are unauthorised credit card charges for Dropbox for the last three months (starting October 28 2022) which I have only just seen. It is on a credit card I haven't used for Dropbox since October 2021, and I haven't had an active subscription since April (which was on a different card). There aren't any transaction ID numbers so I can't use the look up tool to check. I have submitted a help request to the Billing Help Form twice, but I haven't heard back.

Can I please have these charges looked into and refunded?

cancellations
Refunds
  • Walter's avatar
    Walter
    2 years ago

    Thanks for clarifying that for me and no worries ps-gfc 

     

    I've just followed up via email, so please have a look at your inbox and we'll take it from there. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there ps-gfc, sorry to hear about this. 

     

    When you contacted our support team about this did you get a ticket ID by any chance? If so, please share it here so that we can look it up in our system. 

     

    Otherwise, since we'd need some additional information, may we reach out via email to have a  further look internally?

     

    Let us know and we'll use the email address that's linked to your profile here, on our Community. 

     

    Thanks!

    • ps-gfc's avatar
      ps-gfc
      Explorer | Level 4
      2 years ago

      Hi, yes please reach out to my email. I didn't receive a ticket ID, just the default form submission message that someone would be in touch within 1-2 days. Really appreciate any and all help!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for clarifying that for me and no worries ps-gfc 

         

        I've just followed up via email, so please have a look at your inbox and we'll take it from there. 

  • almsunny's avatar
    almsunny
    New member | Level 2
    2 years ago

    I am experiencing the same issue. Been charged the last two months 21 dollars and I am only using the free version. It clearly says it on my account.In fact, it still gives me the option to sign up to upgrade for the account, so why would I need it upgrade when I’m already paying for it so somebody’s getting hassled and it’s me by dropbox

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi almsunny, if you're being charged but are on a Basic plan, then either you have another Dropbox account under a different email, or the subscription hasn't been applied to your account.

       

      According to your bank statement, was the charge made by Dropbox, iTunes, or Google Play?

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