We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

ps-gfc's avatar
ps-gfc
Explorer | Level 4
2 years ago

Unauthorised credit card charge a year after use

Hi, there are unauthorised credit card charges for Dropbox for the last three months (starting October 28 2022) which I have only just seen. It is on a credit card I haven't used for Dropbox since Oc...
cancellations
Refunds
  • Walter's avatar
    Walter
    2 years ago

    Thanks for clarifying that for me and no worries ps-gfc 

     

    I've just followed up via email, so please have a look at your inbox and we'll take it from there. 

ps-gfc's avatar
ps-gfc
Explorer | Level 4

Hi, yes please reach out to my email. I didn't receive a ticket ID, just the default form submission message that someone would be in touch within 1-2 days. Really appreciate any and all help!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for clarifying that for me and no worries ps-gfc 

 

I've just followed up via email, so please have a look at your inbox and we'll take it from there. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions