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mcdazzler's avatar
mcdazzler
Explorer | Level 3
6 months ago

trying to add dropbox replay pro and i can not figure out how to purchase it

Every time i click on the purchase link it takes me to my subscriptions page and there is no option to purchase. I don't understand why i cant buy it

Dropbox Replay
  • Graham's avatar
    Graham
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi mcdazzler,

     

    Thanks for taking the time to post here on the Dropbox Community and letting us know about this issue.

    I wanted to let you know about the Dropbox Replay group we launched earlier this year here on the Community. The group will be a great place to connect with some members of the Replay team and I'm sure they would be really interested to hear some feedback like this. You can join now by following this link and hitting the "Join Group Hub" button!

     

    Thanks again!
    Graham

  • Helen DBX's avatar
    Helen DBX
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hello mcdazzler 

    Helen from Dropbox here! Thanks for reaching out about the Replay Add-On. It's a super cool tool!
     
    Unfortunately, it’s not possible to purchase this with an Apple iOS subscription.  You could cancel that subscription and re-upgrade directly via Dropbox.com? 
     
    Find out how to cancel a Dropbox subscription purchased on a mobile device:
     
    I hope this helps. 
     
    Best regards, 
    Helen 
    The Dropbox Team

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