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gianfrs's avatar
gianfrs
Explorer | Level 4
10 months ago

.dbxignore still updating and trying to sync on Mac

Hi, I'm having an issue on my Dropbox app on my Macbook (Air 2020).

On the menu bar the Dropbox icon is still on updating mode (as you can see in the picture )

 

If I click on the icon, in the panel there's a message: "updating .dbxignore file". It's the first time that I notice that message, and there's no chance to stop that update. Moreover, the .dbxignore file doesn't exists.

Please, tell me how to fix this.

Desktop
Mac
Sync
  • Jay's avatar
    Jay
    10 months ago

    Hi gianfrs, thanks for posting today!

     

    Since the .dbxignore file should be a hidden file on Mac OS (since it has a dot at the beginning of the filename), could you try enabling hidden files and search for the file in Finder?

     

    Let me know what you find!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi gianfrs, thanks for posting today!

     

    Since the .dbxignore file should be a hidden file on Mac OS (since it has a dot at the beginning of the filename), could you try enabling hidden files and search for the file in Finder?

     

    Let me know what you find!

    • gianfrs's avatar
      gianfrs
      Explorer | Level 4
      10 months ago

      Unfortunately there's no file hidden named .dbxignore.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Do you have an external drive or computer backup running according to this page? 

         

        Is it possible that this file is located in that location?

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