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Forum Discussion
Transfering ownership of a family plan?
Hi
We have a family plan and the family manager is no longer able to continue in that role for serious health reasons. What we need to do is transfer ownership so that one of the other members within the family plan can take over the role of manager and become responsible for future payments when they are due.
Is there a way to do this? Any assistance would be gratefully received.
- Walter
Dropbox Staff
Hey Ghostwriter, thanks for posting on our Community and happy Monday!
I'm afraid that it is not possible to have more than one Family manager, or to transfer the manager role to another member of the Family at this time.
If you want to change who is the manager for your Family, you will need to cancel the plan, then have the person who wishes to be the new Family manager purchase a new Family plan and re-invite the family members.
Let me know if you have any other questions!
Thanks for the reply. This seems really cumbersome. What happens when the current plan is cancelled? Will everyone lose their files? Will the shared family folder also disappear with all the important files in it?
Our family are dealing with a lot at the moment - this sounds like a lot of admin for something that ought to be seamless. Surely the current manager could just have the option somewhere in settings to initiate change of ownership? I can't think that this would be a hard thing to implement.
- Nancy
Hi Ghostwriter, I hope it’s OK to jump in.
I’ve passed your feedback on this to our team, so that they can also see your comments.
Besides that, can I suggest perhaps that you update the linked email address of the Family manager’s account to yours instead?
This way, you should be able to log in to their Dropbox account, without changing something else.
