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Forum Discussion

vico_help's avatar
vico_help
Explorer | Level 4
4 years ago

The billing tab is missing, where can I find it?

I usually download my subscription receipts from the billing tab under settings however this is no longer showing. Any ideas where this tab has moved to or how I can retrieve a receipt for payment?
Billing
Payments
Web
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
Hey there vico_help; thanks for posting on our Community again!

I just merged your post into your previous one as they're related. 

Did you have the time to go through Jay's suggestions yet?

Specifically, what is your account's plan tab reporting?
WR_O's avatar
WR_O
New member | Level 2
2 years ago

The billing tab is missing from the Admin console.  My plan page shows me the space we have left and this "You’re an admin of the Oasis Dropbox account." That's all. I need to add a license which I used to do through the billing tab. Please help.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey WR_O, I'd be happy to help! 

     

    It's rather odd that you don't see your billing tab at all. Are you sure you were the one that updated the billing info on the team in the first place? 

     

    Is it possible that it was some other member of the Team, or a reseller maybe?

     

    Let me know more!

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