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vico_help's avatar
vico_help
Explorer | Level 4
4 years ago

The billing tab is missing, where can I find it?

I usually download my subscription receipts from the billing tab under settings however this is no longer showing. Any ideas where this tab has moved to or how I can retrieve a receipt for payment?
Billing
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vico_help's avatar
vico_help
Explorer | Level 4

Hello,

The billing tab has disappeared. I was downloading my receipts from this location however now that Billing tab can't be seen. This has been like this for approx 2 months. Help please as i require these receipts for work. 

Thanks

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hey there vico_help; thanks for posting on our Community again!

I just merged your post into your previous one as they're related. 

Did you have the time to go through Jay's suggestions yet?

Specifically, what is your account's plan tab reporting?
  • WR_O's avatar
    WR_O
    New member | Level 2
    2 years ago

    The billing tab is missing from the Admin console.  My plan page shows me the space we have left and this "You’re an admin of the Oasis Dropbox account." That's all. I need to add a license which I used to do through the billing tab. Please help.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey WR_O, I'd be happy to help! 

       

      It's rather odd that you don't see your billing tab at all. Are you sure you were the one that updated the billing info on the team in the first place? 

       

      Is it possible that it was some other member of the Team, or a reseller maybe?

       

      Let me know more!

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