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dfgfdfger4's avatar
dfgfdfger4
New member | Level 2
2 months ago

How to update my payment method on a Basic account?

Hi Dropbox Community, Can anyone explain to me how to update my payment method for a standard account? When I go to billing, I'm not given the option of updating. I cannot get in touch with anybody...
Billing
Payments
Plans
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi dfgfdfger4, welcome to our Community! 

 

When you say "standard account" would you mind clarifying the exact plan you're using on your end? 

 

Do you have an individual, or Team account? 

 

Keep me posted, and we'll take it from there! 

  • dfgfdfger4's avatar
    dfgfdfger4
    New member | Level 2
    2 months ago

    Hi Megan,

    Thanks for your reply! The email says I was "downgraded" to a "basic" plan (because my card is not working). So I guess it's the basic plan. It's just $ 7.99 p/month.

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hi from me as well, dfgfdfger4! If you’re currently on a Basic plan, then you won’t be able to update your billing info as this plan is free of charge. 

       

      You can upgrade your Dropbox account again though to the plan you previously had from this page. Please try to do so and let me know if you face any trouble along the way.

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