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Forum Discussion
How do I unsubscribe and delete my Dropbox account?
How do I unsubscribe and delete dropbox
For Apple App Store/iTunes origination accounts, you need to manage your subscription from within your mobile device or iTunes account...
For mobile device, open Settings, select your profile link at the top (Apple ID, iCloud, iTunes and App Store area)
Select the iTunes and App Store link
Select your Apple ID and chose View Apple ID from the menu that pops up and sign in.
Select Subscriptions
Find Dropbox and toggle off the monthly charge if appropriate.
Because it process through Apple, we have no control over the subscription if it is managed by Apple, so all processing of the account has to be done via Apple.
Rob_Cash
Dropbox Staff
Dropbox StaffFor Apple App Store/iTunes origination accounts, you need to manage your subscription from within your mobile device or iTunes account...
For mobile device, open Settings, select your profile link at the top (Apple ID, iCloud, iTunes and App Store area)
Select the iTunes and App Store link
Select your Apple ID and chose View Apple ID from the menu that pops up and sign in.
Select Subscriptions
Find Dropbox and toggle off the monthly charge if appropriate.
Because it process through Apple, we have no control over the subscription if it is managed by Apple, so all processing of the account has to be done via Apple.
Please close my account with Dropbox at the time I needed more space.
I have now used the information and no longer have a need for you to hold the information.
[Personal information removed]- Rich
Super User II
You need to follow the steps as listed in the Help Center, for personal accounts or for business accounts. Otherwise you'll need to contact Dropbox Support directly as this is a public forum and billing/account issues can not be handled here.
If I'm trying to unsubscribe before trial subscription expires, should this answer still work?
Please delete my account. I do not use it as much as I thought I would. Please close this account. EMAIL REMOVED thank you
- atccodex
Super User alumni
As Rich said
You need to follow the steps as listed in the Help Center, for personal accounts or for business accounts. Otherwise you'll need to contact Dropbox Support directly as this is a public forum and billing/account issues can not be handled here.Make sure to follow those steps to close out your accounts.
i WANT TO DELETE MY DROPBOX PERMANETLY
SUSCRIBED LONG TIME AGO. DO NOT HAVE ANY RECORDS. CANNOT REMEMBER USER OR CODE
RAYL ACOSTA
RAULHPPC
Racosta6
Please help
[personal information removed for security purposes]
- Walter
Sorry for the late response Racosta6 - are you still having issues with this?
If you do, could you clarify if you're trying to cancel a subscription or completely delete your Dropbox account?
If, as you mentioned, you don't remember your password, or you need to reset it, you can visit our website here: https://www.dropbox.com/forgot
You'll need to enter the email address associated with your Dropbox account and you'll then receive an email from no-reply@dropbox.com with the steps to reset your password.
If you don't receive an email after a reasonable amount of time, please check your spam folder to ensure that no-reply@dropbox.com is not blocked. You can also add no-reply@dropbox.com to your address book and request another password reset email.
For more information on cancelling, please take a look below:
https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-subscription
If you'd like to delete your account, please go to the following website:
https://www.dropbox.com/account/delete
Just note that once you've canceled your account, there is no way for you or us to recover that account. Please make sure any files you want to keep from Dropbox are saved to your computer before you cancel and delete your account.
I hope this helps and please keep me posted!
PS: I removed your email address from your post for security reasons. If you need account specific assistance, you can contact our Support team through the following link:
https://www.dropbox.com/support
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