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Forum Discussion
Charged twice for an annual plan
Please, I need a quick solution because Dropbox has charged me twice to renew my annual subscription. I need a refund urgently.
- Thanks for the details, I've gone ahead and prioritized your ticket to expedite matters on your behalf.
Hi @Jay
I received a notification that the payment had not been authorized and to update the data.
I didn't understand why there was no authorization because everything was in order, but I did update the data - I re-entered the same payment data from the credit card.
When I checked, there were two charges.
And yes, I only have one account.
Yesterday I contacted support -
Ticket #15226650: DB: Changes in Billing, Payments and Subscriptions
I attach a photo of the two charges, including commissions and taxes.
[Removed as per Community Guidelines]
I received a notification that the payment had not been authorized and to update the data.
I didn't understand why there was no authorization because everything was in order, but I did update the data - I re-entered the same payment data from the credit card.
When I checked, there were two charges.
And yes, I only have one account.
Yesterday I contacted support -
Ticket #15226650: DB: Changes in Billing, Payments and Subscriptions
I attach a photo of the two charges, including commissions and taxes.
[Removed as per Community Guidelines]
Jay
Dropbox Staff
Dropbox StaffThanks for the details, I've gone ahead and prioritized your ticket to expedite matters on your behalf.
