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nicoloceneda's avatar
nicoloceneda
Explorer | Level 3
3 years ago

Purchase page keeps refreshing

I am trying to upgrade back to Dropbox Plus but the checkout page keeps refreshing the page continuously. I am unable to purchase the upgrade and the bot is completely useless.   This has to be t...
Dropbox Plus
Payments
Plans
upgrades
Web
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey nicoloceneda, thanks for bringing this to our attention.

 

I'm assuming you're having this issue on the Dropbox website, right?

 

Have you tried using a different browser or an incognito/private browsing window, to see if that helps?

 

Let me know how it goes.

RMalik's avatar
RMalik
Explorer | Level 3
3 years ago

I have the same problem. Did anyone find a solution? I've tried two different browsers (Safari & Chrome) and have tried Chrome in incognito mode as well but none of them worked. This is really frustrating as I can't access files I need for work so I'd appreciate any help with this. Thanks!

  • Lightwizard's avatar
    Lightwizard
    New member | Level 2
    3 years ago

    Same here. This was happening all last week too. Unable to pay. I have tried all browsers and they all behave the same...

     

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi everyone, do you have a proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains?

     

    Could you try using incognito/private browsing mode without any extensions and plugins running?

    • RMalik's avatar
      RMalik
      Explorer | Level 3
      3 years ago
      Hi Jay, thanks for the reply. I don’t have any proxy or VPN etc running. I’ve tried in incognito mode as well with no success. Someone else used PayPal in this thread but I don’t have that so it’s not an option for me. I’ve even tried it on my mobile phone browser in addition to two browsers on my computer and two networks. I’d be really grateful for any help as this is extremely frustrating!
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey RMalik, Lightwizard and string, I hope you’re all doing well! 

         

        I’m sorry to hear you’re facing this issue, so let’s have a look. 

         

        Since I understand that you’ve tried various browsers already, can you go to this page and open a ticket with our support? 

         

        After that, send me your ticket numbers here and we’ll check this individually for each one of you.

         

        Cheers.

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