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nicoloceneda's avatar
nicoloceneda
Explorer | Level 3
3 years ago

Purchase page keeps refreshing

I am trying to upgrade back to Dropbox Plus but the checkout page keeps refreshing the page continuously. I am unable to purchase the upgrade and the bot is completely useless.   This has to be t...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Otto2, thanks for messaging the Community!

 

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.


Keep me updated with any progress!

Otto2's avatar
Otto2
Explorer | Level 3
3 years ago

Hi Jay 

 

Thank you very much for replying.

 

I have tried and failed with:

- private browsing on Safari on my Mac

- normal browsing in Chrome on a different Mac (that doesn't belong to me)

- private browsing on Chrome on a different Mac (that doesn't belong to me)

I suppose if the 2nd and 3rd test didn't work it is pointless to try after clearing my cache/resetting my browser (which I would like to avoid doing if possible).

 

And extra ideas very welcome.

 

T.

 

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