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Forum Discussion
Payment attributed to wrong account.
Greetings, I recently paid for one year of the Professional plan, but this has been attributed to a Gmail account that is not my professional account. How can I get the funds transferred to my profes...
Hi edwardsmay
It isnt possible to swap payments between accounts. The only work around is to move the email addresses around but you'll need to recreate shares etc.
Megan
Dropbox Staff
Dropbox StaffHi edwardsmay, let's jump right into this!
Other than what Mark already suggested, what you can also do is reach out to our Support, and check if they can provide you with a refund for your charge.
I can't promise that this will be possible, but if they can do that, then you should be able to re-upgrade the account you wanted from the beginning.
I hope this clarifies!
