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Dan_C's avatar
Dan_C
New member | Level 2
24 days ago

Need to cancel subscription but cannot access account as I have no access to email

Hi,

 

My email address that i used to previously login with has been de-activated by my employer and we now have new email addresses. I am unable to login to my DropBox account. I have an outstanding subscription that i need to cancel, but am unable to do so.

 

Please help.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for joining our Community, Dan_C.

     

    If you wish to cancel your subscription, but can't access the email associated with it, you can still contact our support team for assistance:

     

    1. Open a private browsing/incognito window and go to this page.
    2. In the "I want to look up information related to" section, choose "other" and type in an email address you can access.
    3. Fill out the rest of the form.
    4. Click "submit".

     

    Let us know once you have your ticket number.

     

    Thanks!

    • yveslin's avatar
      yveslin
      Explorer | Level 3

      Hi Hannah,

      I’m in a similar situation and had followed your instructions. I’ll provide my ticket number once available.


      Thanks

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Sure thing yveslin 

         

        Take your time and let us know once you have your ticket number, in order for us to locate it on our end. Thanks!