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Forum Discussion

Dan_C's avatar
Dan_C
New member | Level 2
24 days ago

Need to cancel subscription but cannot access account as I have no access to email

Hi,   My email address that i used to previously login with has been de-activated by my employer and we now have new email addresses. I am unable to login to my DropBox account. I have an outstan...
Account Access
Billing
cancellations
Payments
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for joining our Community, Dan_C.

 

If you wish to cancel your subscription, but can't access the email associated with it, you can still contact our support team for assistance:

 

  1. Open a private browsing/incognito window and go to this page.
  2. In the "I want to look up information related to" section, choose "other" and type in an email address you can access.
  3. Fill out the rest of the form.
  4. Click "submit".

 

Let us know once you have your ticket number.

 

Thanks!

yveslin's avatar
yveslin
Explorer | Level 3
18 days ago

Hi Hannah,

I’m in a similar situation and had followed your instructions. I’ll provide my ticket number once available.


Thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    18 days ago

    Sure thing yveslin 

     

    Take your time and let us know once you have your ticket number, in order for us to locate it on our end. Thanks! 

    • yveslin's avatar
      yveslin
      Explorer | Level 3
      13 days ago

      Dear Megan,

      It’s been a week and I still have not heard back from Dropbox, I do not have a ticket number to provide. Meanwhile, my credit card has already been debited. Please advise urgently.

      Thanks

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        12 days ago

        yveslin, did you log your ticket with a different email address than the one you see here? 

         

        If yes, please check that email address’s inbox/spam folder and see if you can locate your support ticket now.

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