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Yve2's avatar
Yve2
New member | Level 2
3 months ago

My payment method isn't accepted when trying to upgrade to monthly Plus.

I would like to upgrade (Basic to Plus, monthly bills) However, when I enter my payment details or select Paypal, I receive the same error message, 'There was an error completing payment'. However...
Dropbox Plus
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upgrades
  • Nancy's avatar
    Nancy
    3 months ago

    Thanks for bringing this to our attention, @Yve2!

     

    Out of curiosity have you tried any other browsers or even an incognito window? 

     

    Let me know and we can take it from there.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for bringing this to our attention, @Yve2!

 

Out of curiosity have you tried any other browsers or even an incognito window? 

 

Let me know and we can take it from there.

Yve2's avatar
Yve2
New member | Level 2
3 months ago

I did it in Incognito and that worked!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    I’m glad to hear that worked! I’ll be here for anything else you may need.

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