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Sarah carrier 's avatar
Sarah carrier
New member | Level 2
2 years ago

My debit card is being charged and I want to cancel the subscription, but all my accounts are free

I am being charged on my debit card and I want to cancel the charges. All accounts that I have say there is no plan linked to them, so I don't know why I am being charged. There is nothing to cancel....
Billing
cancellations
Berneen 's avatar
Berneen
Explorer | Level 3

I have been billed by DropBox for an account that has no login details. I have provided the credit card details (even though they debited it), together with the previous card's details (apparently where my login might be hidden). All I get is "we can't find an account attached to your email". I have sent many personal emails, corresponded with Jimmy and still no solution. Does anyone know an actual human who can take control of this error. I cannot get this debit reversed - which is tantamount to paying for something that cannot be provided.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 days ago

Hi there Berneen   - thanks for bringing this to our attention.

 

Since you've already contacted our support team about this, could you please share your ticket ID so that we can look it up in our system?

 

Thanks so much! 

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