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Forum Discussion
My debit card is being charged and I want to cancel the subscription, but all my accounts are free
I am being charged on my debit card and I want to cancel the charges. All accounts that I have say there is no plan linked to them, so I don't know why I am being charged. There is nothing to cancel....
Rich
Super User II
Super User II
Sarah carrier wrote:
I am being charged on my debit card ... All accounts that I have say there is no plan linked to them ...
Use the credit card lookup tool to identify the account you're being charged for.
Same here. Been billed for months for a free (basic) plan..
- Nancy
Dropbox Staff
Hey Chrissy_72! Thanks for posting on this thread.
The charges that you keep receiving, do they seem to be direct Dropbox payments or in-app ones (from Google Play/iTunes)?
It says
*Dropbox g.co/helppa Ca.
Not sure exactly
- Megan
Hi Chrissy_72, have you contacted your bank about this?
If you'd like to see the email of the account that the charge relates to, you can use our self-serve lookup tool: https://www.dropbox.com/payments/find_receipt
Should you need further assistance though, do let me know and I'll reach out to the email address you use for your forum's profile so we can have a further look into this with all of my tools available.
Keep me posted!
