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Sarah carrier 's avatar
Sarah carrier
New member | Level 2
2 years ago

My debit card is being charged and I want to cancel the subscription, but all my accounts are free

I am being charged on my debit card and I want to cancel the charges. All accounts that I have say there is no plan linked to them, so I don't know why I am being charged. There is nothing to cancel....
Billing
cancellations
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Sarah carrier  wrote:

I am being charged on my debit card ... All accounts that I have say there is no plan linked to them ...

Use the credit card lookup tool to identify the account you're being charged for.

  • Chrissy_72's avatar
    Chrissy_72
    Explorer | Level 4
    2 years ago

    Same here. Been billed for months for a free (basic) plan..

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Chrissy_72! Thanks for posting on this thread. 

       

      The charges that you keep receiving, do they seem to be direct Dropbox payments or in-app ones (from Google Play/iTunes)?

      • Chrissy_72's avatar
        Chrissy_72
        Explorer | Level 4
        2 years ago

        It says

        *Dropbox g.co/helppa Ca. 

        Not sure exactly 

  • Berneen 's avatar
    Berneen
    Explorer | Level 3
    2 months ago

    Thanks Rich

    I tried to use the credit card tool, but my bank statement does not have the 12 digit ID number they're asking for. It just says Dropbox JSDS and my credit card number....

    any other advice on how to get help - it's been impossible so far

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