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posieplum's avatar
posieplum
Explorer | Level 3
3 years ago

My account won't sync, even after I upgraded to a paid subscription; still says I'm on Basic

After getting an email saying I needed to upgrade my account, I logged into my apple ID and upgraded.

Yet the account will not sync and still says I need to upgrade my account. It's maddening! 

I'm unable to contact support to fix the issue as when I login it still says I'm on a Basic account even though I have a paid Plus plan.

Would love to be able to fix this if anyone has any suggestions or a direct support contact!

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  • Hannah's avatar
    Hannah
    3 years ago

    That's great to hear, posieplum!

     

    Thanks for the update here, too.

     

    If you have any other questions, don't hesitate to let us know!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey posieplum, thanks for bringing this to our attention.

     

    Have you tried to restore your purchase?

     

    You'll find this option if you open the Dropbox app, tap on "account", then on the gear icon and then on "restore purchase".

     

    Let me know how it goes.

    • posieplum's avatar
      posieplum
      Explorer | Level 3
      3 years ago

      Thanks Hannah, it worked when I logged in on my phone app!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        That's great to hear, posieplum!

         

        Thanks for the update here, too.

         

        If you have any other questions, don't hesitate to let us know!

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