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sigauke1971's avatar
sigauke1971
New member | Level 2
5 months ago

Monthly billing when I do not have a premium account.

I really do not know what is happening but recently Dropbox has been billing my account that I have never upgraded and last used in 2019.  Who can I speak to that this is resolved?
Billing
Payments
Plans
Rich's avatar
Rich
Icon for Super User II rankSuper User II
5 months ago
sigauke1971 wrote:

I really do not know what is happening but recently Dropbox has been billing my account that I have never upgraded and last used in 2019.

First, use the credit card charge lookup tool to identify the account you're being billed for. You may find that you have more than one account. If you don't recognize the account, or you're unable to access it to cancel, you'll need to contact Dropbox Support directly.

 

To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

  • sigauke1971's avatar
    sigauke1971
    New member | Level 2
    5 months ago

    Thank you.  I have found out that an email other than mine is linked to my DropBox; I do not know who the person is.  I have also looked for the delete account button but there is nothing.  What is the ultimate solution for this? I will be contacting my bank to have the payment link broken.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Hey sigauke1971, I hope you're doing well!

       

      Our Support should be able to help with the cancellation of this charge, even if it's from a different account, provided you have the billing info.

       

      Have you tried to follow the steps Rich provided, in order to contact our Support team?

       

      Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

       

      Let me know more! 

      • sigauke1971's avatar
        sigauke1971
        New member | Level 2
        5 months ago

        Hi Megan,

         

        Thank you so much for your help.  I have followed @Rich's instructions and raised ticket.

        The ticket is #239934322

         

        Thank you so much for your help in resolving this matter.

         

        Best regards.

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