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AnnetteES's avatar
AnnetteES
Explorer | Level 3
2 years ago

Invite to my Employers Dropbox wanting me to subscribe or upgrade

I had access to my employer's account but it was linked to an old email address I no longer have access to.  Now my Boss has invited me to join his Dropbox folder again to my personal Dropbox account, however, Dropbox wants me to subscribe or upgrade to a Business account in order to join his account as a staff member.

How do I fix this, I don't need a business account.

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  • Nancy's avatar
    Nancy
    2 years ago

    Hey AnnetteES!

     

    Is it possible that you have a linked account? If you go to 'All files' and click the avatar in the top right, is there an option 'switch accounts'? If there is a connected account, what plan is it currently under?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey AnnetteES, thanks for using Dropbox and welcome to the Community!
     

    It sounds like your boss send you an invite to a shared folder and didn't invite you to their Dropbox for Business teams account, assuming they're using one that is.

     

    If that's the case, you can see more information and how to walk-around this here.

     

    I hope this helps!

    • AnnetteES's avatar
      AnnetteES
      Explorer | Level 3
      2 years ago

      Hi Walter, thank you for your reply.

      So can you confirm if this is an invite to a schared folder, or to be part of his team?

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        It seems that this is an invite to a team account indeed AnnetteES 

         

        Do you happen to have connected your accounts previously? I mean, have you paired your personal account (the one you're using at the moment) with the one you had in the past perhaps?

         

        What exactly is shown in your plan tab at the moment? 

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