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DAYTONTANK's avatar
DAYTONTANK
New member | Level 2
2 months ago

I'm being charged monthly even though I don't have a paid plan.

I have a BASIC plan which I believe is free and yet I've been being charged a monthly fee for a basic plan since 2019. I've tried to delete my account and delete the credit card on file (there is no ...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 months ago
DAYTONTANK wrote:

I have a BASIC plan which I believe is free and yet I've been being charged a monthly fee for a basic plan since 2019.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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