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Ainsley Aldons 's avatar
Ainsley Aldons
New member | Level 1
2 days ago

I was charged for an annual plan, but I didn't sign up for it

Hi my credit card has been charged AUD$184 via PayPal. However I  have not signed up to a yearly subscription and there is no register of this on my account nor has there been an invoice sent. I did ...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 days ago

Hi Ainsley Aldons, thanks for bringing this to our attention.

 

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info (instead of your transaction ID).


Once you get a ticket ID from the automated response sent via email in a few minutes, please let me know the number here so I can locate it in our system.

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