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Forum Discussion
I want to get a refund for my payment
I made a dropbox Sign account early last year in 2023/07/06, because I want to transfer some documents to others. I think there was a free version, or a free trial that I may have signed up for.
B...
Rich
Super User II
Super User II
jxt10 wrote:
I cancelled the new subscription as soon as I know this, and it says I can get a refund, but nothing happens.
You can try contacting Support, but subscriptions are non-refundable unless required by law.
Hi, are you the admin or staff??
I found on the website you give me:
"you’ll be charged and will retain access to the plan’s features through the end of the paid period."
but now my account is Basic. I don't want to resubscribe, I just want to GET MY REFUND
- Rich
jxt10 wrote:
I don't want to resubscribe, I just want to GET MY REFUND
You need to contact Support via the link I provided above.
thanks. but Can you ask some staff to solve this problem for me?
I'm very disappointed with Dropbox's support, I just want to solve this ASAP. don't let me just wait for a long time and say nothing.
Please ask someone to contact me.
I've had enough of the customer service's standard words
- Rich
jxt10 wrote:
Can you ask some staff to solve this problem for me?
I don't work for Dropbox. I'm a user, like yourself, and a moderator here on the forums. No one here can handle account or billing related matters. They don't have access to your account information like Support does. You need to contact Support via the link I provided.
