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Forum Discussion
I want to cancel my Dropbox Sign subscription and get a refund for my payment
So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a free version, or a free trial that I may have signed up for. I could've sworn that I canceled this subscription but apparently I didn't and that's on me I guess.... When reviewing my taxes and credit expenses for the past year I came across 180 dollar charge in December. I was wondering if it was possible to get it refunded as I only made 3 or 4 signature requests during that one month. Pretty disappointed by this page Contact Dropbox support - Dropbox and I have no idea who to contact to pursue this. Anyone got any advice for me?
Hey SamuelWakeman, thanks for taking the time to write on our Community.
Can we actually send you an email, so we can look into your request internally?
Let me know.
I have the exact same problem! I have been having a recurring bill for Dropbox sign which for the life of me have not been able to cancel. It is the most frustrating process!!!!!! HELP!!
I discovered I have been billed for 3 years on my credit card for DropBox's Signature plan, formerly known as Hell0Sign at $180. I am not a business and I do not use their service. I cannot contact them. They reply with a ticket, but I get no response. This is not a way to do business. Someone must have set me up in their plan 3 years ago. The Invoices have no name on them just the billing, which I find strange.
- Rich
Super User II
PEG1901 wrote:
I have been billed for 3 years on my credit card for DropBox's Signature plan, formerly known as Hell0Sign at $180. ... Someone must have set me up in their plan 3 years ago.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
I have a Basic Account but still the 29/06/2024 I got charged 193,60€ by "Dropbox Sign/Hell", on my account there is no sign of facturations and on the transfer there is no ID!
I never accepted any payment. I dont know where it comes from.
Please help me because this looks super fraudulent!
I got a direct debit and want to cancel but there is no support email or phone contact. Just this forum and I was forced to register to get access.
I tried the support bot which did not help. I tried the 12 digit transaction id and that does not work because the transaction id is "Usd660.00 Dropbox" and "Sign/Hellosi".
I do not know which email I used to subscribe all I have is a direct debit in my bank account. I want a refund and I want to unsubscribe. I need help finding out which email I am registered under.
- Rich
Taner wrote:
I got a direct debit and want to cancel but there is no support email or phone contact.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
- Can you please help I want to cancel because it was I mistake
- Hello I have a problem with Dropsign I have no current subscription, I deleted the subscription several months ago but it still charges me 21 euros in the month, has anyone already had the same issue ? Is it possible to have a refund? Obviously I am ready to send the proofs to the assistance and I find that it is complicated to join them with this problem.
- I used Dropbox professional trial. I subscribed to this temporary purpose. I didn’t get reminder mail from dropbox for end of trial coming. Dropbox charged 234 dollar from me for a year. How could i get my money back? Is it possible to cancel this?
- Thanks for your comment. Is it possible to change payment method from yearly to monthly? Also changing business plan to cheaper plan? Dropbox was charged today and they are not worked today. I can not contact with them.
- Rich
Mertc wrote:
Is it possible to change payment method from yearly to monthly? Also changing business plan to cheaper plan?Any changes you make now wouldn't take effect until your next billing cycle. As Mark stated, you can try contacting Support but the terms clearly state no refunds, and you agreed to the charge by not cancelling the trial before it ended.
- Mark
Probably not as its what you agreed to when you signed up for the trial. The T&C's state refunds are only issued where legally required.
You need to contact support at www.dropbox.com/support
More info at https://help.dropbox.com/plans/refund
I have a similar issue. There appear to be no way to manage the subscription for DropBox Sign online and my messages to Dropbox in May have been left unanswered. Please let me know if you hear any updates.
- Megan
Dropbox Staff
Hi,
I have a similar issue. I have one free trial, however, I was charged for a whole year later while I no longer need the subscription. Could you please email me and help me cancel the subscription and get a refund? Thank you!
-Yichen
I have the same issue. I needed to quickly get a signature and accepted to get a free trial for 7 days and have since then never managed to find a way to cancel it. I've followed both the dropbox sign and dropbox documentation and the options described in those docs are not available to me. I'm now getting monthly charges and I see nothing about a subscription in the dropbox sign or dropbox UI. Please help me cancel this and preferably refund me as I've been trying to cancel for at least 2 months 😫
Similar Issue. I canceled my subscription a few months ago, but I'm still getting charged monthly. I've spent too much time communicating with the chat box with zero luck and there is no email or phone number for customer service to discuss this. Very frustrating!!!!
My name is Adriana Papadimitropoulou and I recently cancelled my subscription ( within the 14 days limit for a refund) but I have not got my money back and I can not find anyone to contact with. Please help! I have already downgraded to free account. Can someone help me on how to pursue this as the the website is not helpful at all!
